Friday, 24 January 2014

The TiVo customer experience

Virgin media (www.virginmedia.com) brought a challenge to sky in the UK to deliver satellite television services beyond the terrestrial channels supplied by freeview. Virgin improved its offering by bringing the TiVo box to the uk to deliver its cable television channels. TiVo provides channel guide and record functionality with on demand added in 2013 ( http://epiccustomer.blogspot.co.uk/2013/12/the-customer-experience-of-virgin-tv.html?m=1 ). The customer experience of TiVo is much improved over many other devices with a simple menu system and some artificial intelligence attempting to recommend shows that may be of interest.  Storage starts at 500gb rising up to 1tb which should be more than enough for the most avid coronation street watcher. That said with enough series links enabled the storage could quickly be utilised especially is recording HD channels. If we are to receive 4K quality channels in the future storage will need to continue to increase well beyond 1tb. TiVo definitely a quality device but epic TV is not yet with us. 

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