The customer experience of a digitally connected home

Every home is continuing to become increasingly connected with the internet of things becoming more of a reality to consumer Britain on a daily basis. As machines talk to each other and everything becomes more complex from wireless music to smart TVs no longer is it enough to simply know how to programme the video recorder and tune in the telly. This week our household went into meltdown as we needed a new modem that managed to confuse every device in the house.  The configuration now needed borders on first line technical support and invariably results in something not working the same as it previously did and the resultant complaints. Digital house. Epic. Configuring it. Epic fail.