The AA phantom renewal customer experience

Many years ago I enjoyed the AA breakdown cover services.  When I say enjoy I never actually used it but I did enjoy that warm blanket feeling of knowing it was there in case I ever found myself on the hard shoulder of the M25 running late and facing a rain swept morning. Knowing help might be a phone call away where some magic man would appear and use his wizard skills to fix my stranded motor. Lovely. I chose to cancel this emergency band aid over three years ago and followed the hoops to jump through with phone calls and letters even updating all my bank mandates that this was something I no longer needed. March forward a few years later and out of the blue nearly £200 was deducted from my account by the AA. Truly magical. Now charging me for an invisible safety blanket I no longer needed and hadn't asked for. Lovely. Not really. After some investigations it turns out rather than cancel my account as requested it had been "suspended". Why didn't I think of that?  I know, I don't need you now but I tell you what in three years time I'm going to be in desperate need of your services so just crack on then please. A mystery to me having received no email or post to notify me of this lucky dip membership. Having kept my old bank card details on their files it turns out they could ask for cash even though that bank card has long since been retired and get the money without any proof of approval. Digital banking at its finest.  Not an epic customer experience and a very poor display where I now have to go through cancellation teams to cancel something I didn't ask for. With so many scams, big companies need to act more responsibly and review similar processes. Be warned if you have ever had AA services they may be waiting to pounce!