Tuesday, 17 September 2013

Customer experience of a trip to the pool

We are a nation of swimmers with local pools dotted throughout the country offering low cost exercise to the masses. The fact that swimming for 30 minutes is better than an hour in the gym escapes most of us who will choose to bob around in the water and float rather than swim. Having built up enough enthusiasm to leave your cave for the swimming pool you face the challenge of changing into your speedos in the communal changing facilities exposing your flesh to your fellow bathers all of whom appear to be Tom Daley's fitter brother.  Entering the water your body rejects the chilly experience complaining on being removed from the humidity poolside being replaced by a fluid surrounding feeling positively arctic where you yelp like a girl and lose any remaining credibility as a man. Those brave enough to attempt to swim lengths either stray into the designated lanes dodging testosterone power swimmers and breast stroke grannies or take their chances with the public masses weaving in between arm bands and bombing teenagers. Post swim having covered all of 16 metres during your visit sees the shower dilemma where you share your cleansing with others as you attempt to wash off the discarded plasters that have welded themselves onto your body while in the pool. Heading home full of pride in having ticked the exercise box you recount the activity as an extreme workout in spite of your meagre efforts. A trip to the pool. Still an epic customer experience. 

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