The customer experience of a trip to your local Santander branch

The wonderful world of the web has changed the way we shop, search, read, watch, work and bank with many of us rarely needing to leave our homes to conduct much of our lives. A decent broadband connection is enough to get online and do a multitude of things making our lives easier and more efficient. The world of banking is in the most part just numbers on screens pushed from one account to another so consumer banking services online makes a huge amount if sense. There is no service to compare or product quality to investigate in person just a clear interface to see your bank balance dwindle during the course of the month as you long for the next pay day. This means we rarely venture into the high street branch of our local bank so have little connection with the staff or indeed the services they offer. So braving Santander on a Saturday was a pleasant surprise with staffon hand to help and equipped with all the skills needed to see me on my way in double quick time. The layout of the modern branch of Santander is a bit unusual as you navigate your way to the till past curved walls of office pods and bright garish colours make you feel like this is a young and hip institute. That said the customer experience in branch is good and with it being a novelty somewhat epic.