Tuesday, 9 December 2014

Waze - putting a nail in the coffin of conventional sat nav?

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Waze is a mobile app offering satellite navigation services using GPS for its users on a free to use subscription. The service connects all ...
Monday, 1 December 2014

Form versus Function - Does style in a user interface matter?

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As the world of web aligns itself with Google a mobile first approach to websites becomes more common. This thinking pushes functionality to...
Thursday, 20 November 2014

When will the Internet of Things really start delivering on customer experience?

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The Internet of Things (IoT) is a buzz word describing the connectivity of devices such as homes, cars & people. In effect it means that...
Monday, 10 November 2014

The 4G mobile network change in customer experience

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Each of the major mobile networks are now offering personal contracts using the latest 4G mobile networks. With numerous boasted improvement...
Wednesday, 29 October 2014

Netflix - enough of an experience for the money?

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Netflix (www.netflix.com) is an American supplier of streamed media operating in Europe and across a number of regions outside the states. T...
Wednesday, 15 October 2014

The patient experience of getting a new iPhone 6

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As demand seems to have outstripped supply customers are finding their patience tested in waiting for a new iPhone. With lengthening deliver...
Sunday, 5 October 2014

Call centre queueing - making it worse than it should be

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When resorting to the phone for customer interaction you are eager for personal connection and prompt support. You have elected to skip the ...