Thursday 24 October 2013
Roadworks - the customer experience you always want to avoid
The number of vehicles trundling around the UK road network increases year on year as we hide from sub-standard public transport alternatives. While Japan has 200mph bullet trains and double decker super trains sweep across Europe we have overcrowded trains from the 70's and an elderly bus service. No wonder even given the price of motoring that the number of vehicles heads in an upward direction. This pressure on our roads means commuting around the various bottle necks can be a hideous experience as traffic updates on the radio become crucial listening trying to avoid the worst of the congestion. Our sprawling metropolis' mean we are forever tinkering with the roads, new roundabouts, contra flows, road widening, laying cable, replacing sewage works. You name it our roads are subjected to a 24/7 facelift that deploys traffic cones onto any vacant plot of tarmac. Roadworks means delays which means frustrated motorists and complete loss of perspective in how we treat our fellow travellers. Roadworks light the ignition on most of us to become impatient and irrational as we become angry at the latest bout of roadworks. They are never a welcome addition to your journey and are always an epic fail in getting where you need to when you need to.
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