Wednesday 18 December 2013

The customer experience of returning a lease vehicle

With the price of cars and the rate of depreciation many people hide from the pain of buying a new car electing to use lease or hire purchase schemes to provide a shiny set of wheels on their driveway. This process sees large slabs of cash drained from your bank account every month but all the stresses and concerns of car ownership lifted from your shoulders as you throw cash at the problem. This means should a tyre fail or a repair need arrises that you simply call a number and ask for a man to remedy matters irrespective of costs as you won't be picking up the tab. This euphoric relationship has to come to an end though and it is at this juncture that you realise that the car you have abused along the way actually was like part of the family who you readily put down but in reality you cared for and loved. The date of collection looms in the diary as you plan your next motor but dread the date where your pride and joy is stolen from you. This bereavement more painful than you would anticipate and far from epic as you realise thousands of pounds later you have nothing but an empty drive. 

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