Wednesday 6 November 2013

The DIY point of no return customer experience

Decorating and home improvement are an unavoidable activity for most of us home owners unable to take the easier option of escaping to the Caribbean on holiday while some skilled team of workers descend onto our pad and transform it in our absence. Nope. Tight budgets and an established history of counting the pennies mean we crack on ourselves and roll our sleeves up to do the work. While flicking through house magazines and picking colour samples all seems harmless there comes a point where you no longer are planning but start doing and here is where the dilemmas start. Initially you witness only a minor impact on your lovingly kept home but before long you have to bite the bullet and go past the point of no return where you properly trash your house. Holes everywhere with carpet ripped and covered in paint as pipes and wires are exposed in all directions and you accept that at this point in time your home is a disaster and utterly trashed. No hiding from it but to move forwards it is a painful reality that we need to first make things worse first. Much much worse which leads to at times to the question of why you even began this folly and hark back to memories of garish floral wallpaper with silk ceilings. But at times like these you need to stand firm and smash through it holding onto your vision of a home fit for the cover of "modern swanky interiors monthly". DIY point of no return. Epic commitment required. 

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