The customer experience of no reply

For many services no matter how skilled we may be in a variety of areas there will be jobs that we simply can't do and need a specialist to help. Even the most proud of men must concede that certain jobs go beyond what they can manage. For some this may be as lowly as changing a lightbulb for others this may be as lofty as refitting a boiler. For all of us though there are limits to our powers that see us reach out and request paid help. Taking the step to ask for help may well be painful but when we have made it we expect instant response. We want acknowledgement that our business is important and that our request was justified. When left hanging with no acknowledgement or a friendly reply with prompt timeline we can quickly lose patience with this concept of getting help and either give up altogether on the folly or even worse have a crack ourselves. When sending up the red flag we want a quick reply and that shining knight of support marching down our driveway. No response. Epic fail.