Tuesday 1 October 2013

The customer experience of a courtesy car

Time to time our often unloved motors need some TLC too and have to spend the day having a rest at the garage while we carry on as normal mindful of how much this latest fix will set us back. Often this creates the opportunity for a loan car to become our transport for the day which we can enjoy and abuse for the day.  A courtesy car commands zero respect from us as it is a short relationship that has been thrust upon us often with an inferior product to the one we handed over and are paying the privilege for. As a result this compact vehicle of many owners has to be prepared to be completely abused from the moment it comes into contact with us. This lack of any respect does not stretch as far as dinging the poor motor as that would result in more painful paperwork but more unseen damage as we test every aspect of the rev counter. Thrashed to within an inch of its life this temporary vehicle is returned to its garage ready for the next foster owner to take it for the day and stress test every one of its tyres. Courtesy cars never a good used car option. 

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