The halfords fitting service customer experience

Getting after market alterations to your car has become a less straight forward exercise as cars have become more integrated with the old slot in stereo a thing of the past. Now your stereo is split across three screens with controls connecting your phone, iPod and stereo together. This has seen the demise of the in car entertainment specialist who would have whipped out your old head unit and replaced it with the latest Kenwood all singing and dancing stereo complete with colour graphic equalizer. Halfords (www.halfords.com) has found a growing gap to fill with its offering to fit your car equipment. This allows satnavs to be hardwired in or after market Bluetooth phonekits to be fitted integrated with your existing car audio equipment. With less I.C.E. Specialist there are few alternatives.  This is demonstrated in how far in advance you now need to book in such a service getting a scheduled slot to have your upgrades completed. Having booked in an eager young chap will know the inner workings of your cars electrics and proceed to with minimal fuss install your kit leaving it like a part of our cars interior. Epic.  

The customer experience of handsfree phone calls

Using your mobile while driving is well established as a driving offense and generally frowned upon in social circles as we have been made aware of a number of high profile media stories where deaths have resulted from such actions. As a result of this choices are to switch off when in the phone and let voicemail pick up the strain or use a hands free solution to keep in touch with all those vitally important communications such as what to have for dinner that evening. The difficulty comes when using these in how to trouble shoot a problem knowing where to point the finger when you get cut off mid way through the first minute of your conversation. Do you blame your phone, the technology demon you don't understand?  Your network provider, those invisible slackers soaking up your cash and losing you service when you need it most?  The Bluetooth connection?  Bluetooth?  More like witchcraft. Or the hands free phone kit that mocks you visibly from your car?   Because all these elements interact with one another and for most mere mortals we don't have the tools to decipher any problems we are left frustrated and angry at whatever is to hand. Handsfree calls. Epic in their complexity. Epic fail in making a call without some glitch.