Monday, 28 October 2013

The customer experience of the big storm

The morning after the night before sees homeowners tentatively open their curtains and fear the view that awaits them hoping for no little presents from the big storm that would not meet with a welcome withdrawal from the bank balance that is bracing itself for Christmas. As we closed our doors last night we prepared for the storm that had been forecast for days and has dominated the national media all weekend. The storm hit the UK with winds greater than 80 mph and fences and trees failed to meet the challenge falling to the ground or for many unfortunates falling to meet windows and buildings. The aftermath leaves us battling to secure fencing repair services and various home improvement companies all of whom were less concerned by the upcoming storm as they prepare for a boom in business. Epic storm, not the most epic customer experience for a Monday morning. 

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