The tube strike customer experience

Travelling into London at the best of times is a challenge with expensive commutes on packed trains and tubes. Travelling when there is a tube strike expertly planned to coincide with some fierce weather is monumentally bad. As you check for the latest updates on the transport for London website (www.tfl.gov.uk) hoping for good news you are met with a dismal forecast of what to expect but with little options you have to slug it out and hope for the best. In summer with the sun on your back a walk in London would not be too inconvenient but a walk in 50 mph rain is not for the faint hearted. The general atmosphere is sour with commuters resenting the strike as they struggle around it, there will be little support for this impact on the usual customer experience which is rarely good anyway. On a day when the weather is also epic it has to go down as nothing short of an epic fail by the tube workforce who should have looked again when seeing the weather and thought twice about a strike when so many are battling the effects of a tough start to 2014.