The customer experience of visiting your local bank branch

Online banking, phone banking, self service banking - all lovely features that mean most of us have no idea who our local bank staff are or have any direct relationship with our bank. There are still a few services that alas mean you need to get dressed in more than your pants and venture out into the big wide world to visit your bank in person. For these rare occasions we are reminded of the dark days of the past and the uncertainty of dealing direct with banking staff. Shouting through the bullet proof glass to get the help you need you are faced by blank expressions and a general feeling of making their lives difficult by coming in. As you join the legion of pensioners you realise why you do so much online and have no fond memories of the pain of dealing in person and removing the anonymity of dealing with your bank via the web.  Going into branch. Far from epic.