The customer experience of printerpix

Digital print services have advanced in line with customer expectations from the improvements in digital camera technology. Most smart phones now have high quality cameras built in with 1 megapixel grainy images a thing of the past. Demand for cloud print services is high as we no longer trudge down to Boots with our 35mm roll of film we want to manage our printing digitally. With printer cartridge and photo paper prices still very high external services are the most common method to transform your snaps into physical print. Printerpix ( www.printerpix.co.uk ) offer such a service but extend this beyond mere 5x7 prints into specialist art products such as montage canvas production. The sort of bespoke service that would normally need a graphic designer can now be done at home for a reasonable fee. Software to manage your upload and manipulation puts you in control of the process and is reasonably straight forward to use. Only issue with this service is their customer interaction in managing expectation post production while you await your delivery. From the point of sale to delivery there is no progress updates so you are left in the dark awaiting receipt wondering if something has gone wrong. Epic experiences need dialogue and would really help printerpix enhance their customer journey.