The eurotunnel customer experience

The summer holidays are upon us and the family holiday season is in full swing. As the weather in the UK has been shockingly good many of us are enjoying a stay-cation this year not venturing abroad. For those of us still venturing to enjoy new cultural experiences the eurotunnel offers a gateway to continental Europe. Arrival at the terminal is awash with roof top boxes and bike racks as caravans are packed to bursting. The departure sequence relies on a lettering identifier to determine the order of departure but it seems to be a lottery. Where do I head to get the quickest departure. Why is that lane moving first?  They were here after us!  General feelings of being hard done by as you are desperate to get your holiday underway no doubt stressed by the journey already. Customer experience is strained by the queuing system and not helped by the pressures of long drives ahead of most. Epic holidays. Hopefully. Epic customer experience. Too much to ask.