Monday 17 June 2013
Product comparison services
With the competition for e-commerce customers intense it is possible to buy most products from a range of suppliers. This increase in online shopping is also leading to most suppliers offering a range of products that are competing in the same space. This is especially true when it comes to purchasing technology that moves on so quickly and has so many innovative companies offering seemingly similar products be it laptops, cameras, tablets or phones. How can even the most well read customer know the difference between the latest Sony and Samsung? Traditionally this would drive customers to a purchase in store with the opportunity to speak to an expert about the pros and cons of each product but customers want an epic experience online and they want to be able to self serve. To meet this need companies wanting to compete in this space need to offer as much product information as possible and advanced comparison services. This needs to go beyond just technical comparisons but also customer review comparisons and to really push the customer to a sale independent industry reviews and comparisons available directly next to the product. Save the customer having to search for online reviews and plant it with your comparison content if you are proud of your entire product line. Epic customer experience needs superior levels of product information and comparison tools to make an educated purchase decision.
Labels:
comparison,
e-commerce,
Online
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