Wednesday 15 October 2014
The patient experience of getting a new iPhone 6
As demand seems to have outstripped supply customers are finding their patience tested in waiting for a new iPhone. With lengthening delivery timescales on the 64gb models customers are getting poor service by the network carriers who are pointing the finger at their supplier while still collecting the costs of the new devices which they cannot be sure on when they will arrive. This tension is forcing customers to test the feedback loops available through the networks and independent suppliers. Your most guaranteed route would appear to be with Apple direct and then securing your network after the event as Apple protect the delivery stream to their direct customers. Options for the weary customer? Sit it out? Switch to android or windows? Go big and switch to a 128gb model that seems to have greater availability due to the premium price? General advice is keep pursuing your supplier and in the event they have taken money from you seek to agree an acceptable compensation for this. Epic customer experience on shiny new devices is unfortunately not easy to come by.
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